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Troubleshooing Jabra PRO 920

Changing the Channel on Your Jabra 920 Wireless Headset

Look at the back of your headset. The circular dial with letters from A-G (but no F) on it, is what changes the frequency on which the telephone works. Most telephones get a clear dial tone on either channel A or G. Cisco is B. If you don’t have a dial tone, and you have power and your battery is fully charged, you have paired the unit to the base and also checked it isn’t in mute, try changing slowly through the channels until you hear a dial tone.

Using Mute

There are three buttons on your headset. To turn mute on, press the middle button. It is slightly concave so you can find it quickly. A red led will light up on the bottom front of your headset base. To turn mute off press the same button again.

Changing the Speaker Volume (speaker – the voice you hear)

To change the speaker volume (this is the volume of the person’s voice on the other end of the phone) – press the minus (-) or plus (+) buttons on your headset. These are either side of the mute button. You can do this while someone is speaking and it won’t affect the conversation, except how loud their voice is.

Changing the Microphone Volume (if too loud your voice will echo either for yourself or the other person)

Look at the back of your headset and you will see two buttons next to the channel dial. They have plus (+) and minus (-) signs. Press the relevant button to turn your microphone volume up or down. If you hear an echo on the line or your colleagues do, you may have your mic volume too loud. Try turning it down a little, till there is minimal or no echo.

Pairing Your PRO 920 Headset

As long as your headset is set up correctly, the headset will pair with the base automatically when you place the headset in the charging cradle on the base – e.g. gently place the headset on the terminal to charge.

Extra Info on Trouble shooting the 920

Can’t hear a dial tone – check cords are plugged in properly, is the power adapter unplugged? Check if the online indicator is lit – if not press the multifunction button on your headset. Check that the battery is charged (if it is charged the green led battery indicator on the front of the headset base/stand will be solid green)

People can’t hear me properly – is mute on? The microphone boom arm may need to be in line with your mouth or closer. You could readjust your microphone volume. Or maybe you are out of range of the base unit (up to 120m)

A crackle or buzzing sound – try moving your headset base about 30cm away from your telephone (radio transmission may be too close) This includes things like radios, stereos, ipods or any other electrical transmitting items. They should not be in the room if you are using a telephone headset and get interference.

Serial numbers

This is where to find the serial number – underneath your Jabra 920 wireless headset. This picture is the underneath of your 920 base unit. The serial numbers are on the barcode sticker on bottom of the base. This is the barcode sticker or serial no.

Conferencing

The Jabra PRO 920 is able to conference with four headsets in total – one primary and three secondary. Connecting a secondary during a conversation: While the primary headset is in use on the call, dock the secondary headset with the base hosting the call. When the headsets are successfully paired, a doubletone will sound in the primary headset. Tap the multi-function button on the primary headset to accept the secondary headset. The audio is now shared between the headsets. To end or leave the conference – the primary hedset user can end the conference by hanging up the call. The call is ended for all headsets. Guests can leave the conference by tapping the multi-function button on their headset, or by docking the headset with the hosting base. The conference call is still active for the other headset(s).

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Troubleshooting Jabra GN1000 Handset Lifter

When someone rings I can’t hear the phone ringing in my headset

Look at the front of your handset lifter (while it is on your telephone), there is a small black rubber button. This button controls whether or not you hear the ringing of the phone in your headset. Get someone to ring you if you can’t hear the ringing in your headset press this rubber button once. And, vice versa if you don’t want to hear the ringing.

My handset keeps falling off the telephone cradle when the phone rings

On the top of the Jabra Handset Lifter is a small lever. (Look where the arrow is pointing.) This lever controls the height of the lifter. Ideally you want the lifter to lift your telephone handset only a little bit higher than the button in the handset cradle, when a call is answered. Adjust this level lower so you can answer calls but your handset doesn’t fall off.

The telephone ringing in my headset is too loud or too soft

The knob at the back of the handset lifter controls the telephone ringing volume in your headset. When someone rings you, if the phone ringing in your headset is too loud or too soft, adjust this dial by turning it to get a comfortable ringer volume. There is a marker which indicates volume direction levels.

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How to connect a headset to your phone – Headset Configuration | Cackle

Wireless Headset

Setup with a telephone that has no headset port:

The power adapter plugs into the headset base unit and then into the power socket (don’t turn it on until you are ready to set up and charge the battery)

The handset curly cord: Unplug the handset curly cord from underneath or on the side of your telephone and plug it into the port marked  on the headset base. The included Telephone cable goes from the port marked  on the base into the phone where you unplugged the handset curly cord from.

Dock the headset on the base then power on the headset at the power point.

Setup with a telephone that has a headset port

The power adapter plugs into the base unit and then into the power socket (don’t turn it on until you are ready to set up and charge the battery)

The Telephone cable goes from the port marked  on the base to the headset port on the telephone (normally on the side or underneath of the telephone with a little icon of a headset) 

Once this is connected, dock the headset on the base before turning on the power at the wall.

Wired Headsets

Setup with a telephone that has no headset port:

With a handset/headset switch or amp

The handset curly cord: Unplug the handset curly cord from underneath or on the side of your telephone and plug it into the port marked  on the switch/amp.

If using an amp make sure it is plugged in or has batteries for power.

The Telephone cable goes from the port marked  on the switch/amp into the phone where you unplugged the handset curly cord from.

Connect the Headset to the Switch/Amp using the connection QD to RJ 9 cord.


QD to RJ9 cord

Without a handset/headset switch or Amp

The handset curly cord: – unplug the handset curly cord from underneath or on the side of your telephone but leave the handset in place on the phone.

Connect the Headset to the Phone using the connection QD to RJ 9 cord (pictured above) into the place where you just unplugged the handset curly cord from your telephone.

Setup with a telephone that has a headset port

Connect the Headset to the phone via the headset port using the relevant connection Cord for your phone – see compatibility guide.