Business Phone System for Small Business

There is a misconception that phone systems primarily cater to large organization with intricate IT needs and substantial budgets. However, small businesses are increasingly realizing significant advantages, such as cost-effectiveness, scalability, and the flexibility to manage calls from any location. In this blog, we’ll explore the options of business phone system for small business and why it’s crucial to have a phone system that runs in the cloud.

Cackle is a New Zealand cloud phone system MSP servicing business of all sizes. If you have been thinking about migrating your telephony to the cloud but still have your concerns? – talk to us today.

Benefit of business phone system for small business

The advantages of business phone systems are extensive for small business owners, with a growing number recognizing these benefits, including:

  • Cost-savings: Running a cloud phone system offer enhanced cost efficiency, slashing telephony expenses by 40-80% for the typical business. In contrast to landlines, the overall expenditure on installation, setup, and maintenance is significantly reduced.
  • Business continuity: An essential advantage of cloud phone systems lies in the instantaneous flexibility and agility they provide, particularly crucial for remote work scenarios.
  • Scale up easily as you grow: A cloud phone system enables you to effortlessly and promptly modify the number of users based on your business needs. As your business evolves, you also gain access to new features and functionalities seamlessly integrated into cloud phone systems.
  • Reduction in IT time and resource: Transitioning to a cloud phone system allows you remove cumbersome hardware from the equation. This translates to reduced time spent troubleshooting issues related to legacy PBX and on-premises equipment.

If you are ready to move to a business phone system, we are here to help!

What are some options of business phone system for small business?

Microsoft Teams, and Cisco Webex phone system are the two main business phone systems offered by Cackle. These two platforms have increased in user count over the years and becoming an indispensable tool for millions of small businesses around the world.

Microsoft Teams Calling

For small businesses, Microsoft Teams offers a streamlined process for connecting Teams Phone System and enables you to place external calls directly within the application providing a cohesive and integrated communication solution.

Business Phone System for Small Business
Key Features
  • Call Control: With Microsoft Teams telephony integration you can make and receive calls directly from the Microsoft Teams app, eliminating the need for a separate telephony system.
  • Voicemail: Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.
  • Auto attendant: Create a virtual receptionist to greet and transfer calls to the most appropriate department, call queue, person, or operator within your business.
  • Call queues: Route callers to people in your organisation who can help with a particular issue or question. Calls can be distributed evenly across your agents, one at a time.
  • Call escalation: Simply turn a one-on-one call into a group call with video, screen sharing, and other features.
  • Transfer calls between devices: With Teams Phone, transferring calls between devices has never been easier. No need to interrupt the call, simply open the Microsoft Teams app on the device you wish to transfer the call to and tap to move it seamlessly.
Cisco Webex Calling

The cloud has transformed how we work, and phone calls are no exception. Cisco Webex Calling, a cloud-based calling solution suitable for small businesses offers feature rich calling experience, allowing you to transition from traditional PBX hardware to a scalable cloud calling solution.

Business Phone System for Small Business
Key Features
  • Advanced Calling Features: With Cisco Webex Calling, small businesses can enjoy a host of advanced calling features, including call forwarding, voicemail-to-email transcription, and HD audio quality. Whether you’re making calls from your desk phone, mobile device, or computer, Cisco Webex Calling ensures crystal-clear communication every time.
  • Seamless Collaboration: In addition to traditional calling features, Cisco Webex Calling seamlessly integrates with other collaboration tools, such as Webex Meetings and Webex Teams. This allows small businesses to conduct virtual meetings, share files, and collaborate in real-time, regardless of location for those that doesn’t have collaboration tools.
  • Scalability and Flexibility: As your business grows, so too can your communication system. Cisco Webex Calling offers scalability and flexibility, allowing you to easily add or remove users, adjust features, and expand your communication capabilities as needed.
  • Enhanced Security: Security is critical, and Cisco take this aspect very serious. For small businesses, keeping customers detail and handling sensitive information secure is extremely important. Cisco Webex Calling prioritizes security, offering end-to-end encryption, multi-factor authentication, and compliance with industry standards and regulations.

In closing, moving to a business phone system for small business isn’t as complex as you thought and ultimately it can save money for your business in the long run. By giving precedence to features such as scalability, reliability, integration capabilities, mobile accessibility, and security, moving to a business phone system is a no brainer for any small businesses today. 

Cackle collaborates with world leading providers in Cisco and Microsoft, harnessing their cutting-edge cloud phone systems for SMB. We’re here to kickstart your journey, so don’t hesitate to reach out to us today!

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