Jabra Engage 50 II Stereo Headset – USB-A Link Controller, UC (5099-299-2219)
Jabra Engage 50 II Stereo Headset – USB-A Link Controller, UC (5099-299-2219)
Jabra Engage 50 II Stereo Headset – USB-A Description
A headset that’s got your back
With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.
This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.
It’s not rocket science. But it is very clever.
A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets. Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions.
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
See the full picture
Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.
Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
Great comfort isn’t a given. It’s engineered.
An uncomfortable agent makes for an awkward call, so we’ve designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.
We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag – the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.
It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)
With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp – just another clever feature bringing calm efficiency to every conversation.
Healthy ears. Happy agents.
That’s the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.
We’ve included loads of groundbreaking hearing protecting technologies, including:
- IntelliTone™ 2.0, which keeps average noise exposure at a safe level
- PeakStop™ 105 dB, which prevents sudden loud noises
- BalancedVoice™, which processes the incoming sound for clearer calls
- Speech level normalisation, which keeps incoming calls at your preferred volume
- Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift. Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer – it’s all taken care of.
But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.
Plays well with others
Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX, and NICE CXone, when used with the control unit accessory.
With a UC variant certified for platforms like Google Meet and Zoom and another for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.
Protect your focus
Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy. A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat – so you can stay focused on your customer and give colleagues a clear signal when you’re free.
|Box contents||Headset, carry pouch, warranty and warning leaflet|
|Packaging dimensions (WxHxD)||185mm x 249mm x 50mm | 7.28in x 9.8in x 1.97in|
|Main dimensions (WxHxD)||167mm x 54mm x 167mm | 6.57in x 2.13in x 6.57in|
|Materials used||Leatherette, PC & PC/ABS plastic, PP, silicon rubber, stainless steel, TPE|
|Weight with Link USB Controller||152g|
|USB cable length||2.4m|
|LED features and functions||Busylight, incoming call, Microsoft Teams notifications (SKU dependent)|
|Certification and compliance||Cisco, Unify, Microsoft Teams (SKU specific), Zoom, Google Meet, Amazon Chime|
|Speaker max input power||30 mW|
|Speaker bandwidth (music mode)||50Hz – 20000Hz|
|Speaker bandwidth (speak mode)||100Hz – 14000Hz|
|Microphone type||3 x MEMS|
|Microphone bandwidth||100Hz – 14000Hz|
|User hearing protection||Jabra SafeTone™ 2.0, PeakStop 105, EU noise at work, G616, OSHA|
|Software & Apps|
|Compatible software and/or apps||Engage+, Jabra Direct, Jabra Xpress|
|Fit & Comfort|
|Form factor||On-ear headband|
|LED behaviour||Busylight, incoming/active call, mute/hold call, Microsoft Teams notifications (SKU dependent), programmable (via SDK)|
|Materials used||Silicon rubber, TPU, PC & PC/ABS plastic, TPE, PP|
Product Manufactured by: Jabra
Product Found in: USB Headsets
Cackle Part Number: 507127
Manufacturer Part Number: 5099-299-2219