We have pricing plans to suit your business Needs
3 Easy Steps To Finalise Your Pricing Plan
1. Select End User Type
An end user is someone who makes/receives calls.
Each user requires a service pack which provides a defined amount of service inclusions.
3. Do you require Deskphone and Headset
Choose from Cackle’s wide range of phone and headset hardware to suit your need and boost your productivity.
Some deskphones would not be compatible with Cloud Hub.
If you are unsure, feel free to contact us.
2. Select Individual and Group Add-ons
Add-ons provide extended abilities for end users or group services, like call recording, connecting an end user to call centre or CRM integration.
Group services are similar to add-ons but are applied to the whole user group.
1. End User Type
- Auto Attendant IVR Basic
A voice menu system that allows callers to be transferred to an extension without going through an operator or receptionist
- Auto Attendant IVR with Time of Day Routing
Design a multi-tier IVR with voicemail and call routing options so your inbound calls go to the right place, at the right time
- Hunt Group with Time of Day Routing
The ability to distribute calls from just a single telephone number
- Fax Service
- SIP Trunk
Use your current analogue phones to make calls on Cloud Hub
- Call Recording
Record your calls. Can configure into different recording modes
- CRM Integrator
Integrate your existing CRM to Cloud Hub Input call data and insights directly into your CRM or utilise CRM information to personalise the customer experience
- Reception Console Web App
Manage inbound calls, call flows and source caller IDs for the best first experience
- Call Centre Supervisor Web App
Queue status visibility and Call Agents Status
- Call Centre Agent Web App
Queue status visibility
- Basic Call Queue Agent
Queue Capacity: 25
- Enhanced Call Queue Agent
Queue Capacity: 50
- Premium Call Queue Agent
Queue Capacity: 525
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