A Cloud-Based Phone System with CRM
Are you tired of information silos and time-consuming administrative work? Do you find yourself as a customer service rep always switching between CRM and phone system app to find customer’s information and real-time data? Cloud-Based Phone System with CRM integration is your answer.
The problem is that sometimes the more systems you add, the more complex things become. Here is how Cackle’s cloud-based PBX and CRM integration can greatly improve workplace efficiency. We’ll detail how this integration can help you and your business, so read on!
Why do you need this integration?
Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However, customers always expect a seamless communication channel so that they can receive responses to their queries effectively.
The integration of telephony and CRM allows you to combine calls and customer data into a single system that generates all call reports, conversation records are saved, and reminders of missed incoming calls are created. In the article, you will learn more about the benefits of integrating telephony Cloud and CRM.
If you’re already sold on this, contact our solution specialist today at [email protected] to book in a demo and discuss Cackle’s offering.
Increased efficiency and productivity
Cackle leverages Australian based company, Access4 and through the Go Integrator software suite, it unifies the phone system and your choice of CRM into one.
- Improve the quality and professionalism of your call handling and the caller’s experience
- Increase the productivity and collaboration of your phone system’s useres
- Reduce the time and costs involved with making and receiving large amount of calls
- Realise the full potentials of your hosted telephony solution
Without needing to touch their handset, a Go Integrator user has access to a full range of control over inbound and outbound calls, including dialing, answering, transfer, consult and hang-up.
Cloud-Based Phone System with CRM Supported Platform
See what CRM can be supported for better business outcomes.
- Sage CRM
These are just some of the platform integration offered. To find out if your current CRM can be integrated, talk to our solution specialist today at [email protected]!
It's Never Too Late
When it comes to customer data, cloud phone systems and CRM integrations make it easier than ever for customer service teams to access the valuable information they need to provide excellent customer service and close more sales. By having accurate customer data at their fingertips, the team can make more informed decisions about what products and services to offer customers, when and how to reach out to them, and how best to serve them.
Reach out to us to discuss further and book in a demo here.