More companies are now embracing the remote work life. Approximately 5.3% are working from home now in America alone, and this trend is slowly increasing. Especially with the recent COVID-19 outbreak, business needs to start considering giving their employees the right tools to work remotely. The main culprit for this increase is thanks to the advancements in technology. With cloud …
Our Salamander Unifi Huddle Lite Bundle is a complete huddle space bundle that offers an innovative solution to support and manage today’s technology. Unifi is built to last and a future-proof design allows technology updates easily. Ultra simple to install in just minutes. You would only need to install the table since the rest of the components will be pre-installed and pre-configured. So …
Introducing: Rapid Deployment Video Conferencing Bundle – Conferencing Solution | Cackle Read More »
New Poly Voyager 4200 Office Series Power up productivity for office workers with Voyager 4200 Office and UC Series Bluetooth wireless headsets. Voyager 4200 gives users that seamless connectivity to desk phone, smartphone or computer. More freedom to move around and boost productivity at the same time. With an impressive 91m range for Office models and 30m with …
The reasons why New Zealanders don’t commonly use voice recording are pretty straight forward. However, there are many technology platforms, which the rest-of-the-world use to their benefit, which NZ businesses can’t even start to entertain. Is it all to do with our size and scalability? Maybe so. Laurie Smith, Director of CRM Consulting, spends a …
Why New Zealand Call Centres Don’t Use Call Recording? – Cloud Phone | Cackle Read More »
Don’t conference on a speaker phone – use the real thing You may think that you have a perfectly good speaker phone on your desk to use for conferences but is it really that good? If you ask the other people in the room or those on the end of the phone, they would probably …
Speaker Phones vs Conference Phones – Effective Communication | Cackle Read More »
In today’s economic climate most of us are trying to keep our operational costs to a minimum, while trying to balance adequate service levels. Normally, when you cut costs there is a trade off with the level of service that you can offer. However, in call centres or customer service teams, there is something that …
How to improve customer experience through calls – Cloud Phone | Cackle Read More »
In another article we talked about FCR or first call resolution – which simply means getting it right for customers the first time they call. We also came to the conclusion that if you can ‘get it right the first time’ you will increase your customer satisfaction levels, decrease operational costs and have more repeat …
Call Centre Metrics – What is First Call Resolution? | Cackle Read More »
Most corded headsets require a cord to connect to your telephone or computer. To connect to your computer, this is pretty straight forward, you either select a direct connect USB headset or select the connecting cord with the USB option. If you are using a soft phone only and the headset is only to connect …
How to choose the right cord for your wired headset? Read More »
A headset can attach to different phones. There are many different brands of headsets. The two world-leading brands are Jabra and Plantrontics. Headsets can be used to connect to phones, computers, tablets, laptops, and mobile phones. Sometimes one headset can connect to a phone, computer and mobile phone. To choose a headset for your phone, …
“One in five New Zealand consumers had a negative experience with their telco provider in the past year, with phone companies contributing one-third of all bad customer service experiences.” ONE News. We’ve all waited in the telephone queue to work out a service or technical issue with a service provider. It can be endless and …
What do kiwis expect in terms of customer service? Read More »
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