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BlueJeans and Microsoft Surface Hub Now Available at Cackle

Cackle Video Is Here! Cackle has partnered up with BlueJeans to provide you with one of the best Video Conference Solution Client available today. Explore the following license type for your online meeting requirements User Max Attendees: 100 (150 By Request) Smart Meetings Powered By Dolby Voice Command Centre Zero Download Meetings Room System Compatibility Seamless Integrations Cloud Recording …

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Working Remotely and Having The Right Tools

More companies are now embracing the remote work life. Approximately 5.3% are working from home now in America alone, and this trend is slowly increasing. Especially with the recent COVID-19 outbreak, business needs to start considering giving their employees the right tools to work remotely.  The main culprit for this increase is thanks to the advancements in technology. With cloud …

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Introducing: Rapid Deployment Video Conferencing Bundle – Conferencing Solution | Cackle

Our Salamander Unifi Huddle Lite Bundle is a complete huddle space bundle that offers an innovative solution to support and manage today’s technology. Unifi is built to last and a future-proof design allows technology updates easily. Ultra simple to install in just minutes. You would only need to install the table since the rest of the components will be pre-installed and pre-configured. So …

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New Poly Products & Updates – Hardware | Cackle

New Poly Voyager 4200 Office Series  Power up productivity for office workers with Voyager 4200 Office and UC Series Bluetooth wireless headsets. Voyager 4200 gives users that seamless connectivity to desk phone, smartphone or computer. More freedom to move around and boost productivity at the same time. With an impressive 91m range for Office models and 30m with …

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Why New Zealand Call Centres Don’t Use Call Recording? – Cloud Phone | Cackle

The reasons why New Zealanders don’t commonly use voice recording are pretty straight forward. However, there are many technology platforms, which the rest-of-the-world use to their benefit, which NZ businesses can’t even start to entertain.  Is it all to do with our size and scalability?  Maybe so. Laurie Smith, Director of CRM Consulting, spends a …

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How to improve customer experience through calls – Cloud Phone | Cackle

In today’s economic climate most of us are trying to keep our operational costs to a minimum, while trying to balance adequate service levels.  Normally, when you cut costs there is a trade off with the level of service that you can offer.  However, in call centres or customer service teams, there is something that …

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Call Centre Metrics – What is First Call Resolution? | Cackle

In another article we talked about FCR or first call resolution – which simply means getting it right for customers the first time they call.  We also came to the conclusion that if you can ‘get it right the first time’ you will increase your customer satisfaction levels, decrease operational costs and have more repeat …

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