Which headset is right for you?

A headset can attach to different phones.

There are many different brands of headsets. The two world-leading brands are Jabra and Plantrontics. Headsets can be used to connect to phones, computers, tablets, laptops, and mobile phones. Sometimes one headset can connect to a phone, computer and mobile phone.

To choose a headset for your phone, this is what you need to know:

Is the headset for your desk phone or mobile?

Headsets for desk phones use DECT technology which is a safe and sound technology to use. You can get wireless and wired headsets for desk telephones. The majority of headsets for mobile phones tend to be wireless using bluetooth headset technology. If your headset is bluetooth enabled you simply select the headset that fits your budget, style and quality. If you want a headset for your desk phone keep reading. Headsets work with all types of VoIP, digital and analogue desk telephones.

Does your desk phone have a headset port?

A headset port on a telephone will normally be on the left or right hand side of the telephone.  They can be   2.5mm or 3.5mm round headset ports or rectangular like a telephone jack – if you can’t tell refer to our article How to choose the right cord for your headset? You need to know to get the correct cord to connect either a wired or wireless headset.  One each headset we list what type of cord you need for 2.5,mm, 3.5mm or RJ headset ports.

If your phone doesn’t have a headset port, you can still connect a headset by using an RJ (rectangular telephone plug) headset cord and a headset.  You simply unplug the curly cord of the handset and plug in the headset.  If you want a choice to answer your phone with either the handset or a headset you can use an amplifier or a headset & handset switch.  These are listed as accessories to your headset of choice.

Do you want a wireless headset or wired headset?

A wireless phone headset allows you to walk around and talk up to 120m away from your desk.  It is useful for people who need to multitask.  However, you can’t answer when you are away from your desk. Look at wireless headsets here.

A wired phone headset is good for people who are primarily sitting at their desk for the majority of their work day.  If you are on the telephone for over 1.5 hours per day or take more than 10-15 calls a day, you should use a headset to prevent neck and back injuries and strain.  Look at wired headset here.

Do you want remote answering – being able to answer and hang up a call away from your desk?

Remote answering only applies to a wireless headset.  This means you CAN answer a call while away from your desk.  To get remote answering with your headset you either need an extra cable or a handset lifter.  The cable is called an EHS cable or electronic hook switch cable.  Jabra and Plantronics manufacture these for the most common types of telephones.  Such as Avaya, Alcatel Lucent, Polycom, Panasonic, Yealink, SNOM, Aastra, NEC, Nortel, Toshiba, Mitel. You need to check your phone type call us to do this.  Free call in NZ 0508 222 553.  The handset lifter lifts the handset up when you press a button on your headset to answer the call.  When you press the button on your wireless headset to hang up the call, the handset lifter goes down.  It is a simple mechanical arm attached to the telephone.

Where should you buy your headsets? 

That’s easy right here at Cackle New Zealand’s headset.

There are many different brands of headsets. The two world-leading brands are Jabra and Plantrontics. Headsets can be used to connect to phones, computers, tablets, laptops, and mobile phones. Sometimes one headset can connect to a phone, computer and mobile phone.

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