SERVICE

Cackle is dedicated to quality customer service and support for individuals and large corporations alike. Our Helpdesk and Service Department people are ready to guide you through your purchases, reply to all your queries, assess warranty issues and repair damaged parts where possible.


Faulty Product Returns Guide

In the first instance please seek assistance for any fault enquiry by emailing our helpdesk at service@cackle.co.nz. Please provide proof of purchase details, product details, serial code and your contact details along with a detailed description of the problem.
We will contact you as soon as possible and endeavour to resolve the issue by email and phone.
If the issue remains unresolved, an RMA number will be issued and the product should be returned (all parts) in original or suitable packaging to:

Cackle Telecommunications Limited
Level 2
240 Hobson Street
Auckland

Please enclose RMA number, contact details and fault description

· Please note that only parts returned will be replaced under warranty if the unit is assessed and tested and deemed to be faulty. Warranty replacements are returned to the owner free of charge. The original warranty period from date of purchase continues when an item is replaced.

· Please note if a unit is tested and found to be in working order, the client will be informed and a standard repair charge will be applicable (this will include return courier - so dependent upon client location) and the item will be returned upon payment being received.

Cackle Telecommunications Ltd reserves the right at all times to determine all matters related to warranty claims within the scope of the stated Terms of Warranty. No undertaking is given or implied to automatically provide replacement units as a result of warranty claims.